alerTire Product Warranty

alerTire (RIVOT Advance Research Center) is committed to delivering high quality products. This warranty outlines coverage, exclusions, and the process for addressing defective or faulty products purchased from alerTire or its authorized partners.

1. Warranty Coverage

This warranty applies only to original, unaltered, and unmodified products bearing the alerTire trademark, logo, or trade name. Coverage includes:

• Manufacturing defects and hardware faults.

• Poor workmanship in the product for 1 year from the date of purchase.

Note: Modifications or alterations to any product component void this warranty.

2. Exclusions What is Not Covered

This warranty does not cover damage caused by:

• Normal wear and tear or improper installation/use contrary to the user manual.

• Use of third party components not meeting product specifications.

• Product malfunction due to software issues or operational interruptions.

• Products purchased from unauthorized sources.

• Misuse or use not prescribed by alerTire.

• Accidents, fire, floods, earthquakes, or other force majeure events.

3. How to Claim Warranty

1. Register Your Product: Use your account on the alerTire website to register your product and submit a warranty request.

2. Contact Support: Reach our customer care team at support@alertire.com for detailed instructions.

3. Proof of Purchase: Required documents include a dated sales receipt, order confirmation email, or order number.

Product Returns:

• Reverse pickup is available in select areas.

• If unavailable, send the product to:

Customer Support
RIVOT Advance Research Center
RIVOT MOTORS INDIA PRIVATE LIMITED
Fifth Floor, Oneness, 1st Cross, 1st Main, Sadashiv Nagar
Belagavi (Belgaum), Karnataka, India – 590001

Assessment: Our in house team evaluates all warranty claims. Decisions are final and binding.

4. Resolution Options

Our warranty service is prioritized as follows:

1. Repair or Servicing: Fixing defects using original or certified replacement parts.

2. Replacement: If repair is not feasible, the product may be replaced with a new or refurbished unit.

3. Refund: If repair or replacement is not possible, a refund may be issued in accordance with our Return Policy.

Note: Warranty benefits are available only to the original purchaser and are non transferable.

5. Liability Limitations

alerTire’s liability is limited to the purchase price of the product. We are not responsible for damages caused by events beyond our control, including natural disasters, accidents, or improper use.

6. Governing Law

This warranty is governed by the laws of India. All disputes fall under the exclusive jurisdiction of courts in Belagavi, Karnataka.

7. Disclaimer

While alerTire strives to provide reliable products and services, we cannot guarantee uninterrupted operation or delivery timelines. We disclaim liability for damages due to misuse, accidents, natural events, or shipping costs. Maximum liability is limited to the purchase price of the product. Additional terms may apply; refer to www.alertire.com/legal.

8. Acceptance

By purchasing our products, you acknowledge and accept these warranty terms.

9. Contact Us

For warranty related inquiries, please contact:

Customer Support
RIVOT Advance Research Center
RIVOT MOTORS INDIA PRIVATE LIMITED
Fifth Floor, Oneness, 1st Cross, 1st Main, Sadashiv Nagar
Belagavi (Belgaum), Karnataka, India – 590001
Email: support@alertire.com

This Return Policy lays down the rules and process governing returns of products purchased directly from alerTire RIVOT Advance Research Center, or through its authorized agents and resellers.

At alerTire, we take pride in our advanced research driven manufacturing standards and rigorous quality checks. While every product is handled with utmost care, rare situations may occur such as damage in transit, packaging defects, or delivery of an incorrect product. In such cases, alerTire ensures corrective action in the form of repair, replacement, or refund as outlined below.

1. Conditions for Return Eligibility

A request for return will be considered valid if the following conditions are met:

• The product was purchased through alerTire or its authorized sales partner.
• The return request is submitted within 7 (seven) calendar days from delivery.
• The original invoice must accompany the returned product.
• The product and all its original components (sensors, valves, screws, washers, user guide) must be returned unused, unmodified, and in the original packaging.

2. Resolution Process

Depending on the product condition and the team’s assessment, returns will be addressed in the following order:

1. Repair or Servicing

• If feasible, the product will be repaired or serviced using either new or certified refurbished parts.
• The process may take 2–4 weeks from the date of receipt at our facility. Updates regarding service status and expected completion will be shared with the customer via registered email.
• No charges will apply for repairs required due to manufacturing defects, and repaired products will be reshipped free of cost.

1. Replacement

• If the defect is deemed irreparable, alerTire will arrange for a replacement with either a new or refurbished unit.

1. Refund / Credit Note
   • If repair or replacement is not possible, alerTire may provide either:
     • A credit note equivalent to the purchase amount (usable within the specified period), or
     • A direct refund at the sole discretion of the company.
   • Refunds will typically be initiated within 10 –15 business days after the eligibility report is submitted by our assessment team.

Please note: Steps above (repair → replacement → refund/credit) are followed in sequence, and refunds are provided only if earlier remedies are not feasible.

3. How to Return Products

Products can be returned using one of the following methods:

Website Request: Customers must raise a return request through our official website www.alertire.com and share details with our customer support team at support@alertire.com

• before dispatching. Returns without prior intimation will not be accepted.
• Reverse Pickup / Self Shipping:
  • Reverse pickup is available at select pin codes.
  • If unavailable, customers may self ship the product to the following address:

Customer Support
RIVOT Motors India Pvt. Ltd.
Fifth Floor, Oneness, 1st Cross, 1st Main
Sadashiv Nagar, Belagavi, Karnataka, India – 590001
Email: support@alertire.com

4. Important Disclaimers

• alerTire does not guarantee timelines of delivery under this return policy.
• Claims arising from improper handling, misuse, accidents, natural calamities (flood, earthquake, etc.), or normal wear and tear are excluded.
• Our liability is strictly capped at the original purchase price paid by the customer.
• Additional terms and conditions may apply. Customers can review them at www. alerTire.com/product terms.

5. Governing Law & Jurisdiction

This Return Policy will be governed by the laws of India, and any disputes will fall under the exclusive jurisdiction of the courts of Belagavi, Karnataka.

6. Customer Consent

By purchasing our products, you acknowledge and agree to abide by this Return Policy.

7. Contact Us

For assistance or clarifications, please contact:

Customer Support Officer

Customer Support
RIVOT Motors India Pvt. Ltd.
Fifth Floor, Oneness, 1st Cross, 1st Main
Sadashiv Nagar, Belagavi, Karnataka, India – 590001
Email: support@alertire.com

1. Overview

alerTire, a division of RIVOT Advance Research Center (RARC), RIVOT Motors India Pvt. Ltd., Belagavi, develops advanced tire technology solutions designed to make mobility safer and smarter. This Privacy Policy (“Policy”) explains how we collect, use, and protect information when you interact with our digital platforms (the “Sites”), mobile applications (the “Apps”), and connected devices (the “Products”). Together, these form the alerTire Services.
By using alerTire Services, you agree to the practices described in this Policy.

2. Information We Collect

We collect different types of information when you engage with alerTire Services, including:

• Account & Registration Data: Your name, email, contact details, and login credentials.
• Purchase & Billing Information: Shipping addresses and order details. Payment card details are processed securely by third-party payment processors (PCI/DSS compliant) and are never stored on our servers.
• Device & Product Data: Sensor IDs, product identifiers, and performance data collected from the Products.
• Support & Community Interactions: When you contact our support team or participate in user forums, we collect the information you provide.
• Optional Social Login Data: If you choose to sign up via Google or Facebook, limited profile data (name, email, profile photo) may be accessed to create your account.

3. How We Use Your Information

The data we collect is used to:

• Deliver, operate, and improve alerTire Services.
• Personalize your user experience.
• Process your transactions and deliver products.
• Respond to service requests and provide customer support.
• Send order updates, product notices, and occasional promotional emails (with opt out options).
• Conduct research, testing, and service improvements (using only de identified data where applicable).
• Comply with legal obligations or enforce our Terms of Service.

4. Data Protection & Security

We employ industry standard safeguards including encryption, secure servers, and restricted access  to protect your personal data against unauthorized access, disclosure, or misuse.

5. Your Rights & Choices

You have the right to:

• Access the personal data we hold about you.
• Correct inaccuracies in your account information.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent or object to certain types of processing.

You may exercise these rights by contacting us (details below).

6. Cookies & Tracking Technologies

Our Sites may use cookies, web beacons, or similar technologies to enhance user experience, measure site traffic, and understand user preferences. You may disable cookies via your browser, though some Site features may not function properly as a result.

7. Surveys, Contests & Community Features

From time to time, alerTire  may invite users to participate in surveys, contests, or community discussions. Participation is voluntary. Information provided may be used to improve services or notify winners. Forum posts may be visible to other users and should not contain sensitive personal data.

8. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share limited data with:

• Service providers who help us operate (logistics, payment processors, IT support) under confidentiality obligations.
• Legal authorities if required to comply with applicable laws or protect our rights.
• New business entities in the event of a merger, acquisition, or restructuring (with notice provided to users).
• Research partners only with de identified and anonymized data.

9. Data Deletion Requests

If you wish to permanently delete your alerTire  account and associated data:

1. Log into your account and navigate to Account Settings.
2. Select Delete Account and confirm your request.
3. Once confirmed, your data will be removed from our active systems in line with applicable data retention laws.

If you encounter any issues, you may contact our support team for manual assistance.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The latest version will always be available on our website.

11. Governing Law

This Policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Belagavi, Karnataka.

12. Consent

By accessing or using alerTire  Services, you acknowledge that you have read, understood, and consent to this Privacy Policy.

13. Contact Us

For any questions, requests, or concerns about this Policy, please contact:

Privacy Officer
RIVOT Advance Research Center
RIVOT Motors India Pvt. Ltd.
Belagavi, Karnataka, India
Email: support@alertire.com

1. Parties to the Agreement
   These Terms of Sale govern transactions between you, the purchaser (“Customer”), and RIVOT Motors India Pvt. Ltd. (“we,” “us,” “our”), the operator and seller of the alerTire brand of products, which are developed by our division, the RIVOT Advance Research Center (RARC).
2. Order Process
   By placing an order, you make an offer to purchase our products. We confirm acceptance by issuing an order confirmation. Changes to orders must be requested in writing before shipment and require our written approval.
3. Product Pricing and Payment
   We reserve the right to modify product prices at any time. If a price changes after you place an order but before shipment, we will notify you and await your instructions. You are responsible for providing accurate payment details. We may cancel orders in cases of suspected fraud or payment issues.
4. Product Usage and Compatibility

• Installation: Products must be installed strictly according to the provided instructions. We are not liable for damage due to incorrect installation or handling.
• Functionality: Optimal performance requires adherence to the user manual Our products are designed for tubeless tires and have an operating range that may vary depending on environmental conditions and device specific factors.
• Compatibility: You are responsible for verifying that the product is compatible with your vehicle, tires, and mobile device. Compatibility issues do not qualify for warranty claims or refunds.
• Excluded Services: We do not provide installation, tire services, or other on site support.

5. Delivery
   We provide estimated delivery timelines upon order confirmation. While we strive to meet delivery timelines, delays caused by logistics, incorrect information, or events beyond our control may occur. Such delays do not entitle customers to cancel the order or seek compensation.
6. Returns and Refunds
   You may not cancel orders after submission. Returns are permitted only under the conditions specified in our Return Policy, such as receiving a damaged or incorrect product.
7. Intellectual Property
   All technology, designs, and branding related to our products are our exclusive property. You may not reverse engineer, modify, or misuse any elements of our products or branding.
8. Liability
   Our total liability to you is limited to the purchase price of the product. We are not liable for indirect, consequential, or incidental damages, including loss of data or profits.
9. Legal Provisions

• Governing Law: These Terms are governed by the laws of India.
• Dispute Resolution: Disputes will be resolved through arbitration in Belagavi, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996.
• Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer our rights freely.
• Severability: If any part of these Terms is invalid, the remainder remains in effect.

10. Policy Updates
    We may update these Terms periodically. The latest version will be available on our website.
11. Consent
    By completing a purchase, you agree to these Terms.
12. Contact Information
    For questions, please contact:
    Customer Support
    RIVOT Motors India Pvt. Ltd.
    Fifth Floor, Oneness, 1st Cross, 1st Main
    Sadashiv Nagar, Belagavi
    Karnataka, India – 590001
    Email : support@alertire.com

1. Introduction & Scope

These Terms and Conditions (“T&C”) govern all products and services offered under alerTire, developed by the RIVOT Advance Research Center (RARC), which is established and managed by RIVOT Motors India Pvt. Ltd., Belagavi. By purchasing or using our products, customers agree to abide by the policies stated herein. These T&C are designed to ensure clarity, fairness, and consistency in all customer interactions.

2. Orders, Pricing & Payments

• All orders are processed on a first come, first served basis.
• Prices listed are exclusive of applicable taxes, duties, and delivery charges unless specifically stated otherwise.
• alerTire  reserves the right to modify prices or discontinue products without prior notice.
• Payments must be made using the approved methods and within the timelines communicated at the time of order.

3. Delivery & Shipping Terms

• Estimated delivery timelines will be shared at the order confirmation stage.
• alerTire will make reasonable efforts to dispatch products on time but shall not be liable for delays caused by logistics partners, natural events, or force majeure circumstances.
• Risk and ownership transfer to the customer upon delivery at the designated address.

4. Return, Refund & Warranty Policy

• Products may be eligible for return or replacement if:
  • The request is raised within 7 calendar days of delivery.
  • The product is unused, in original packaging, and accompanied by proof of purchase.
• Refunds, if approved, will be processed within 10–15 working days through the original mode of payment.
• Warranty terms will vary based on product category and will be specified at the time of sale.

5. Customer Responsibilities

• Customers are expected to use products in accordance with instructions provided.
• Any modification, misuse, or improper handling will result in loss of warranty coverage.
• Customers must ensure that accurate and complete information is provided at the time of placing orders.

6. Intellectual Property Rights

• All designs, technologies, trademarks, logos, and related materials belong exclusively to RIVOT Motors India Pvt. Ltd.
• No part of our intellectual property may be copied, reproduced, or distributed without prior written consent.

7. Confidentiality & Data Protection

• alerTire values customer privacy and ensures that personal data will be collected, stored, and processed only for legitimate business purposes.
• Customer information will not be shared with third parties except when required for order fulfilment, compliance with law, or customer requested services.

8. Limitation of Liability

To the fullest extent permitted by law, alerTire and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of your access to or use of, or inability to access or use, the services.
Our total aggregate liability in any circumstance is limited to the amount you paid to alerTire for the specific product or service giving rise to the claim in the six (6) months prior to the event.

9. Indemnification

You agree to protect and compensate alerTire, its parent company (RIVOT Motors India Pvt. Ltd.), and its team (including directors, officers, and employees) against any claims, damages, or costs  including legal expenses  that may arise if you misuse our products or services, act negligently, or violate these T&C.

10. Force Majeure

alerTire shall not be held responsible for delays or failures in performance caused by events beyond reasonable control, including natural disasters, strikes, transportation breakdowns, or government actions.

11. Governing Law & Jurisdiction

• These T&C shall be governed by and interpreted in accordance with the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Belagavi, Karnataka.

12. Amendments & Updates
    alerTire reserves the right to update, revise, or modify these Terms & Conditions without prior notice. Customers are encouraged to check the latest version available on our website or at the time of purchase.

Contact Information
For any questions about these Terms and Conditions, please contact us at:
RIVOT Advance Research Center
RIVOT Motors India Pvt. Ltd.
Fifth Floor, Oneness, 1st Cross, 1st Main
Sadashiv Nagar, Belagavi
Karnataka,India – 590001
Email: support@alertire.com

1. iOS Phones and Tablets

2. Android Phones and Tablets

Requires Android 5 or later. Compatible with the following devices: